Refund Policy

No Returns or Refunds (Biosecurity Protocols)

Due to strict biosecurity requirements and the perishable nature of eggs, we do not accept returns, exchanges, or refunds once an order has been delivered. This policy protects our customers, our livestock, and our farm from contamination risks.

In‑House Delivery & Stock Verification

All deliveries are completed by our own team using our own vehicles. To ensure accuracy and quality, customers are required to check their order at the time of delivery.

During delivery, please verify:

                 Quantity received

                 Condition of packaging

                  Visible product quality

Once the delivery is accepted and our driver leaves the premises, the order is considered final and non‑refundable.

Order Accuracy & Quality Checks

Every order is inspected and packed under controlled conditions before dispatch. If you believe there is an issue with your order, you must raise it immediately during delivery with our driver. Issues reported after delivery cannot be refunded or replaced due to biosecurity restrictions.

Damaged Goods (During Delivery)

If any damage is identified at the moment of delivery, notify the driver immediately. While we cannot accept returns, we may—at our discretion—offer a replacement or store credit depending on the situation. Claims made after the driver has left cannot be processed.

Incorrect Delivery Information

We cannot provide refunds or replacements for orders delivered to the wrong address due to incorrect information provided at checkout.

Perishable Goods Disclaimer

Eggs are highly perishable. Once delivered and accepted, customers are responsible for proper handling, storage, and refrigeration. We cannot offer refunds or replacements for spoilage caused by improper storage after delivery.

By Completing a Purchase

You acknowledge and agree to this refund policy and understand that egg products cannot be returned or refunded due to biosecurity and food‑safety regulations.